September 26, 2011
Jet Blue’s Secret to Success
Posted in Uncategorized tagged culture, Customer Service, David Barger, empowerment, excellence, Jet Blue at 3:06 pm by Scotty Reiss
When it comes to most admired companies, Jet Bue always ranks right up at the top. Despite some very public gaffes–including the famous Valentines Day Disaster–the airline has continued to be profitable, revered by its customers, vendors and employees, and vibrant and innovative in an industry weighted down by regulations and unions. Jet Blue has figured out how to jump hurdles and change the face of the airline industry. Want to know their secret? It’s simple: Culture. In a recent interview with the New York Times, CEO David Barger explains how a culture that drives strategic decision-making is rooted in leadership and empowerment throughout the organization. Read what he had to say: http://www.nytimes.com/2011/09/25/business/early-access-as-a-fast-track-to-learning.html?_r=1&scp=2&sq=jet%20blue%20&st=cse
